Lost data? Power the device down, then talk to the lab.
Recover My Lost Data recovers files from failed hard drives, SSDs, USB and NAND flash, Apple Macs, NAS units and RAID servers. Everything is done in our own lab in Temecula, California.
- Free evaluation
- No recovery, no charge
- Free shipping
What is the device doing?
Clicking, beeping or grinding
A mechanical fault inside a hard drive.
Do now
- Power it off now and leave it off.
- Keep it flat and still until it is packed.
Avoid
- Power it up again to check. Failed heads scrape the platters every time it spins.
- Open it, freeze it or tap it.
Not detected, or asks to be formatted
Usually firmware, electronics or a failing controller. The data is normally still there.
Do now
- Unplug the device.
- Note any message shown, word for word.
Avoid
- Click Format, Initialize or Repair.
- Run recovery software on a drive that keeps disconnecting.
Deleted files or formatted by mistake
Recoverable until something overwrites it. On an SSD that can be minutes.
Do now
- Shut the computer down straight away.
- Check cloud storage and backups from another device.
Avoid
- Save, install or download anything to that drive.
- Leave an SSD powered on. TRIM erases deleted data in the background.
Dropped, wet or burned
Physical damage. Corrosion and short circuits get worse with time and power.
Do now
- Leave it unpowered.
- Seal a wet device in a bag as it is and send it quickly.
Avoid
- Dry it with heat or put it in rice.
- Charge it or switch it on to see if it still works.
NAS or RAID degraded or crashed
More drives have dropped out than the array can tolerate, or a rebuild has failed.
Do now
- Power the whole unit down.
- Label every drive with its bay number.
Avoid
- Start a rebuild or repair.
- Re-create the volume, reinitialize, or swap drives between bays.
Mac or laptop will not turn on
Often the logic board and not the storage, typically after a spill or a power surge. On current Macs the two cannot be separated.
Do now
- Stop trying to start or charge it.
- Send the whole machine, with your password or recovery key.
Avoid
- Accept a logic board replacement before the data is recovered.
- Reset, restore or reinstall.
What we recover
Every kind of storage, every brand, every kind of failure. Choose the device for symptoms, first steps and how the recovery is done.
How a case works
Six steps from the first call to your files. You approve the quote and check the results before paying.
- Tell us what happenedCall or start a case online. A technician reviews it and tells you how to send or bring the device.
- Ship it or drop it offShipping to the lab is free. You can also hand it in at Temecula or London.
- Free evaluationWe diagnose the fault and send a firm quote. Nothing is charged for this.
- Recovery in our labOnce you approve, the work is done in-house. Your device never leaves our company.
- You check the filesYou receive a list of what was recovered and confirm it before paying.
- Data returnedOn a new drive, your own drive, or by encrypted download. No recovery means no charge.
Data recovery experts in Temecula, serving Las Vegas and the whole US, with an office in London
If you have lost data, you are in the right hands. RMLD has more than 15 years of experience and uses current tools and techniques to retrieve data from every type of storage device. Our technicians explore every possibility to recover your files efficiently and safely.
Sensitive recoveries are carried out in a clean room by a dedicated team, with no compromise on quality. All procedures are performed in our own lab. We never outsource, and your media never leaves our company.
RMLD is owned by Creative IT USA Inc.
- High success rateMore than 95% of file recovery cases succeed.
- No recovery, no chargeIf we cannot recover your data, you pay nothing.
- Clean room labDrives are opened only in an ISO 5 (Class 100) environment.
- Privacy protectedAccess is limited to named technicians under non-disclosure terms.
- Never outsourcedEvery procedure is carried out in our own lab.
- Free shippingWe cover the cost of getting your device to us.
Storage has changed. So has recovery.
What arrives on our bench in 2026 looks nothing like it did a decade ago. These are the changes that decide how a recovery is done today.
- Hard drivesHelium-sealed and HAMR drives of 30TB and more, with up to twenty heads. Most portable drives are shingled and many are encrypted on the board.
- SSDsNVMe drives on PCIe 5.0. TRIM erases deleted files within minutes, and most controllers encrypt everything they store.
- Apple MacsApple silicon from M1 to M5 and the MacBook Neo. Storage is soldered and locked to its own logic board, so a spill or a surge means repairing that board.
- NAS and RAIDBtrfs and ZFS volumes on 20TB drives, rebuilds that run for days, and ransomware aimed at exposed units.
- USB and NANDOne-piece monolithic chips with no separate memory to remove, and 3D NAND with well over 200 layers.
- Windows PCsBitLocker device encryption is on by default. The recovery key is as important as the drive.
Brand guides
Model ranges, known faults and what to do, for the makes we are asked about most.
Drop off, or ship from anywhere
Bring your device to us in Temecula or London, or send it from any US state. Open a case first so we know it is coming.
Mail-in service
Anywhere in the US
Free shipping to the lab from every state. We serve customers across the US, including Las Vegas, NV.Questions people ask first
How long will it take to recover my data?
Most recoveries are completed and returned within 2 to 5 business days. The exact time depends on the cause of the damage, how much data is involved and the type of device. No two cases are the same. Some finish within an hour and some need a week or more.
If you need the data urgently, ask for our emergency service. In emergency cases data can often be recovered within a few hours or one business day, depending on the fault and the volume of data. Call (951) 595-8065 and we will tell you what is realistic for your case.
How much does data recovery cost?
We cannot give an exact price before examining the device, because the price depends on the time and work the case needs. Some faults are resolved in minutes. Others need donor parts, clean room work and days of imaging.
The evaluation is free, and you receive a firm quote before any paid work starts. There are no hidden costs. If we cannot recover your data, there is no charge.
We offer discounts to:
- Educational institutions, teachers and students
- Computer repair shops
- IT staff
- Non-profit organizations
- Medical institutions and hospitals
- The military
If you belong to one of these groups, please ask.
Why do you not quote a flat fee?
Data recovery is like car repair. A mechanic cannot name a price before knowing which parts are needed and how long the job will take. A flat fee means simple cases are overcharged to cover the difficult ones, or the difficult ones are not attempted properly. We prefer to diagnose first and quote for the work your case actually needs.
What are the chances of getting my data back?
We do everything in our power to recover your data, and our success rate is above 95%. No lab can honestly promise 100% on every case, even with the best engineers and equipment. Some damage is too severe. What we can promise is a straight answer after the evaluation about what is recoverable.
I have lost data. How do I avoid losing more?
Stop using the device immediately. Continued use is the main cause of further loss.
Do not install or run recovery software downloaded from the internet on the affected drive, do not let the computer run repair tools, and do not open the drive or put it in a freezer. Each of these has turned recoverable cases into unrecoverable ones.
Power the device down and bring or send it to us. The less that has been tried, the better the result.
Talk to a technician before you try anything else
The evaluation is free, and the first advice you get can decide whether the data comes back.