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Supermicro RAID data recovery

SuperServer and SuperStorage systems, from 4-bay towers to 90-bay top-loaders. Hardware MegaRAID, ZFS, Storage Spaces and Linux software RAID all recovered.

  • Free evaluation
  • No recovery, no charge
  • Free shipping to the lab

Supermicro server recovery in Temecula

Supermicro builds the hardware behind a great many storage servers, backup appliances, surveillance recorders and custom systems. Because the chassis is sold as a platform, two Supermicro servers that look identical can be configured in completely different ways. Working out what was actually built is the first part of every recovery.

Systems we recover

SuperServer and SuperStorage
Rack and tower servers, including dense 24, 36, 45, 60 and 90-bay storage chassis.
JBOD expansion chassis
Disk shelves attached by SAS to a head server.
Hardware RAID
Broadcom and LSI MegaRAID controllers, including Supermicro's own add-on cards.
HBA-based software storage
ZFS on TrueNAS and Linux, mdadm and LVM, Btrfs, Ceph, Unraid.
Windows
Storage Spaces, Storage Spaces Direct and ReFS.
Virtualization
VMware vSAN and VMFS, Hyper-V and Proxmox.
Intel VROC and onboard RAID
NVMe and SATA arrays managed by the motherboard.

What goes wrong

Many drives drop at once
A failed backplane, SAS expander, cable or power supply takes a whole row of drives offline. The drives are usually healthy and the array is still lost if the controller marks them failed.
Foreign configuration on MegaRAID
After a controller or motherboard replacement.
ZFS pool will not import
Too many devices faulted, or metadata damaged after power loss.
Rebuild or resilver failure
A second or third drive develops errors under the load.
Storage Spaces pool offline
Virtual disks detached after drive failures.
Accidental destruction
A pool destroyed, an array re-created or disks reinitialized during troubleshooting.
Controller cache loss
Battery or CacheVault failure during an outage.

In a large chassis, record every drive's slot before removing anything. Take photographs. With 36 or more drives the order is very hard to reconstruct afterwards.

Supermicro models we recover, 2013 to 2026

Examples of the model numbers we see most often, grouped by the years each range was sold. The system part number (SSG-, SYS- or AS-) is on the label on the chassis lid or side; the motherboard model is silkscreened on the board.

YearsRangeModel numbers
2012–2014SuperStorage X9Onboard LSI 2308 HBA in IT modeSSG-6027R-E1R12L, SSG-6037R-E1R16L, SSG-6047R-E1R36L
2014–2017SuperStorage X10AOC-S3008L-L8e HBA on the 12-bay and 36-bay modelsSSG-6028R-E1CR12L, SSG-6048R-E1CR36L, SSG-6048R-E1CR60L
2014–2024SuperChassis 826, 836, 846 and 847SAS3 single-expander backplanesCSE-826BE1C-R920LPB, CSE-836BE1C-R1K03B, CSE-846BE1C-R1K28B, CSE-847BE1C-R1K28LPB
2014–2026JBOD expansion chassisCSE-826BE1C-R741JBOD, CSE-846BE1C-R1K03JBOD, CSE-847E1C-R1K28JBOD, CSE-946ED-R2KJBOD, CSE-947HE1C-R2K05JBOD
2014–2026Supermicro storage controllersBroadcom 3008 / 3108 / 3808 / 3908 / 3916 chipsAOC-S3008L-L8e, AOC-S3108L-H8iR, AOC-S3808L-L8iT, AOC-S3908L-H8iR, AOC-S3916L-H16iR
2014–2026Broadcom MegaRAIDMegaRAID 9361-8i, MegaRAID 9460-8i, MegaRAID 9460-16i, MegaRAID 9560-8i, MegaRAID 9560-16i
2017–2021SuperStorage X11SSG-6029P-E1CR12L, SSG-6049P-E1CR36L, SSG-6049P-E1CR45L
2018–2023A+ Server H11 and H12 (AMD EPYC)AS-2013S-C0R, AS-1113S-WN10RT, AS-2023US-TR4, AS-2014S-TR, AS-2024US-TRT
2021–2023SuperStorage X12SSG-620P-ACR12H, SSG-620P-E1CR24L, SSG-640P-E1CR36L, SSG-640SP-E1CR90
2023–2025SuperStorage X13SSG-621E-ACR12L, SSG-641E-E1CR24L, SSG-641E-E1CR36L
2023–2026A+ Server H13 (AMD EPYC 9004 / 9005)AS-1125HS-TNR, AS-2025HS-TNR, AS-2125HS-TNR
2024–2026SuperStorage X14SSG-522B-ACR12H, SSG-542B-E1CR60, SSG-542B-E1CR90

Not listed? These are examples, not limits. If your model is missing we almost certainly still recover it. Give us the number when you start a case.

How we recover Supermicro systems

We image every drive, repairing those that have physically failed, and determine the storage layout from the on-disk metadata. Hardware RAID sets, ZFS pools and Storage Spaces are each rebuilt with the method that suits them, and the data is extracted and verified.

Call RMLD in Temecula on (951) 595-8065 for professional Supermicro RAID recovery, or start a case online.

How a case works

Six steps from the first call to your files. You approve the quote and check the results before paying.

  1. Tell us what happenedCall or start a case online. A technician reviews it and tells you how to send or bring the device.
  2. Ship it or drop it offShipping to the lab is free. You can also hand it in at Temecula or London.
  3. Free evaluationWe diagnose the fault and send a firm quote. Nothing is charged for this.
  4. Recovery in our labOnce you approve, the work is done in-house. Your device never leaves our company.
  5. You check the filesYou receive a list of what was recovered and confirm it before paying.
  6. Data returnedOn a new drive, your own drive, or by encrypted download. No recovery means no charge.

More recovery services

Talk to a technician before you try anything else

The evaluation is free, and the first advice you get can decide whether the data comes back.

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