Free evaluation No recovery, no charge Free shipping to the lab Temecula, CA and London, UK. Mail-in service across the US.
RMLDRecover My Lost Data
(951) 595-8065 Start a case

Laptop and PC data recovery

The computer will not start, the drive is not found, or Windows is asking for a key you have never seen. We recover the data whatever state the machine is in.

  • Free evaluation
  • No recovery, no charge
  • Free shipping to the lab

Laptop and PC data recovery

Computers fail for many reasons, and in most cases the data can be saved. RMLD recovers data from all makes of laptop and desktop, every type of drive and every operating system: Windows 11 and 10 and earlier, Linux and ChromeOS. For Apple computers see Mac recovery.

Cases we handle most often

  • Computer will not start or shows a black screen
  • "No boot device", "boot device not found" or drive not recognized
  • Windows stuck in Automatic Repair or a restart loop
  • Failed Windows update or upgrade
  • Clicking or grinding noises from the drive
  • Computer freezing or extremely slow
  • Malware and ransomware damage
  • BitLocker recovery screen appearing unexpectedly
  • Dropped, crushed or liquid-damaged laptops
  • Power surge and burned systems
  • Laptops beyond economical repair with no backup

What is inside a current PC

M.2 NVMe SSD
The norm since about 2018. A small card under the bottom cover, in 2230, 2242 or 2280 length. See SSD recovery.
Soldered storage
Budget and ultra-thin laptops, tablets and handheld gaming PCs often have eMMC, UFS or BGA SSD storage soldered to the motherboard. The whole machine has to come to the lab.
2.5-inch hard drives and SATA SSDs
Laptops before about 2018 and many desktops. See hard drive recovery.
Two-drive and RAID 0 setups
Gaming laptops and desktops often pair two SSDs in RAID 0, or use Intel RST or VMD so the drive is not visible to ordinary tools. We need both drives.

BitLocker and device encryption

Windows 11 now encrypts the internal drive automatically on most new PCs when you sign in with a Microsoft account. Many owners do not know it is on until the day the recovery screen appears.

We recover BitLocker-encrypted drives every week. The recovery key is required. For a personal PC it is normally stored in your Microsoft account. For a work PC your IT department holds it. If the motherboard has died the key is still valid, because it unlocks the drive in any machine.

Physical recoveries for laptop and desktop drives

RMLD has the tools to recover broken laptop hard drives and SSDs of every make. If the drive still works we transfer the data or clone the drive. For logical faults we repair the file system. For physical faults our technicians open drives in a clean, controlled environment, evaluate the damage and replace failed parts such as the circuit board, motor or read/write heads.

Models we recover, 2013 to 2026

Examples of the model numbers we see most often, grouped by the years each range was sold. Turn the laptop over and read the model name on the label or etching on the base; in Windows, msinfo32 shows it as System Model.

YearsRangeModel numbers
2013–2016Microsoft Surface Pro 2 to Pro 4 and Surface BookSSD sits inside a glued-shut case; send the whole deviceSurface Pro 2, Surface Pro 3, Surface Pro 4, Surface Book
2013–2017Dell Inspiron and Latitude, hard drive era2.5-inch SATA hard drive, or mSATA SSD on Latitude E7440Inspiron 15 3521, Inspiron 15 3542, Inspiron 15 5559, Inspiron 15 3567, Latitude E6440, Latitude E7440, Latitude E7450
2013–2017HP Pavilion, HP 15, ProBook and EliteBook, hard drive era2.5-inch SATA drive on most modelsPavilion 15-n, Pavilion 15-p, Pavilion 15-ab, HP 15-f, ProBook 450 G2, EliteBook 840 G1, EliteBook 840 G2
2013–2018Lenovo ThinkPad T and X series2.5-inch SATA bay on most; T470 and T480 also accept M.2 NVMeThinkPad T440s, ThinkPad T450s, ThinkPad T460, ThinkPad T470, ThinkPad T480, ThinkPad X240, ThinkPad X250, ThinkPad X270
2013–2026Asus VivoBook, ZenBook, TUF and ROG2.5-inch SATA on older VivoBook; M.2 SSD on ZenBook and current modelsX550CA, X555LA, ZenBook UX305FA, ZenBook UX430UA, ZenBook UX425EA, Zenbook 14 OLED UX3405MA, TUF FX506LI, ROG Zephyrus G14 GA401IV
2013–2026Acer Aspire, Swift, Nitro and Predator2.5-inch SATA on older Aspire; M.2 NVMe on current modelsAspire E1-572, Aspire E5-575, Aspire 5 A515-54, Aspire 5 A515-56, Nitro 5 AN515-55, Nitro 5 AN515-58, Predator Helios 300 PH315-53, Swift 14 AI SF14-51
2014–2026MSI gaming laptopsM.2 NVMe, often two slots; older models add a 2.5-inch bayGT72 Dominator, GE62 Apache Pro, GS65 Stealth Thin, GF63 Thin, GS66 Stealth, GE76 Raider, Katana GF66, Raider GE78 HX
2015–2025Dell XPS 13 and XPS 15M.2 SSD; the XPS 13 9315 SSD is solderedXPS 13 9343, XPS 13 9360, XPS 13 9380, XPS 15 9560, XPS 15 9570, XPS 15 9500, XPS 13 9315, XPS 13 9340
2017–2021Microsoft Surface with soldered storageSoldered SSD or eMMCSurface Pro (5th Gen, 2017), Surface Pro 6, Surface Pro 7, Surface Laptop (1st Gen), Surface Laptop 2, Surface Go, Surface Go 2
2017–2025Lenovo IdeaPad, Yoga and LegionM.2 SSD; older IdeaPad and Legion models add a 2.5-inch bayIdeaPad 320-15IKB, IdeaPad 330-15IKB, IdeaPad 3 15IIL05, IdeaPad 5 15ITL05, Legion Y520-15IKBN, Legion 5 15ARH05, Legion Pro 5 16IRX8, Yoga Slim 7x 14Q8X9
2018–2026HP EliteBook, ProBook, Pavilion, Spectre and OmniBookM.2 NVMe SSD, one slot on mostEliteBook 840 G5, EliteBook 840 G8, EliteBook 840 G11, ProBook 450 G8, Pavilion 15-eg, HP 15-dy, Spectre x360 14-ea, OmniBook X 14-fe
2018–2026Dell Latitude, Inspiron, Dell Plus, Dell Pro and new XPSM.2 NVMe SSD, 2230 or 2280Latitude 7490, Latitude 5420, Latitude 7440, Inspiron 15 3511, Inspiron 15 3520, Dell 14 Plus DB14250, Dell Pro 14 PC14250, XPS 14 DA14260
2019–2026Lenovo ThinkPad T14 and X1 CarbonM.2 2280 NVMe, one slotThinkPad T490, ThinkPad T14 Gen 1, ThinkPad T14 Gen 3, ThinkPad T14 Gen 5, X1 Carbon Gen 7, X1 Carbon Gen 9, X1 Carbon Gen 11, X1 Carbon Gen 13
2019–2026Microsoft Surface with removable SSDRemovable M.2 2230 SSDSurface Pro X, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro 11, Surface Laptop 3, Surface Laptop 5, Surface Laptop 7
2020–2026Samsung Galaxy BookM.2 NVMe SSD on most; Galaxy Book S storage is solderedGalaxy Book S, Galaxy Book Flex, Galaxy Book Pro, Galaxy Book2 Pro, Galaxy Book3 Pro, Galaxy Book4 Pro, Galaxy Book5 Pro, Galaxy Book6 Pro
2022–2026Handheld gaming PCsM.2 2230 in Steam Deck and first Ally; M.2 2280 in Ally XSteam Deck (LCD), Steam Deck OLED, ROG Ally RC71L, ROG Ally X RC72LA, ROG Xbox Ally RC73YA, ROG Xbox Ally X RC73XA, Lenovo Legion Go, MSI Claw A1M

Not listed? These are examples, not limits. If your model is missing we almost certainly still recover it. Give us the number when you start a case.

Laptop brands

We recover all brands. Guides for specific makes: Dell, HP, Asus, Acer, Alienware, Razer and Toshiba and Dynabook. We also work on Lenovo, Microsoft Surface, MSI, Samsung, LG, Gigabyte and Framework machines.

For any question about lost data, speak to one of our technicians on (951) 595-8065. All work is carried out securely and confidentially.

How a case works

Six steps from the first call to your files. You approve the quote and check the results before paying.

  1. Tell us what happenedCall or start a case online. A technician reviews it and tells you how to send or bring the device.
  2. Ship it or drop it offShipping to the lab is free. You can also hand it in at Temecula or London.
  3. Free evaluationWe diagnose the fault and send a firm quote. Nothing is charged for this.
  4. Recovery in our labOnce you approve, the work is done in-house. Your device never leaves our company.
  5. You check the filesYou receive a list of what was recovered and confirm it before paying.
  6. Data returnedOn a new drive, your own drive, or by encrypted download. No recovery means no charge.

More recovery services

Talk to a technician before you try anything else

The evaluation is free, and the first advice you get can decide whether the data comes back.

(951) 595-8065 Start a case
CallStart a case