Free evaluation No recovery, no charge Free shipping to the lab Temecula, CA and London, UK. Mail-in service across the US.
RMLDRecover My Lost Data
(951) 595-8065 Start a case

Contact RMLD

Call, email or visit. For a device that has failed, the quickest route is to start a case so a technician sees the details straight away.

Send us a message

For a failed device, start a case so a technician has the details.

Sending a device to the lab

  1. Open a case first. Call (951) 595-8065 or start a case online so we know what is coming and can send you shipping details.
  2. Protect the device. Put a bare drive in an anti-static bag. Never wrap it directly in bubble wrap or foam chips.
  3. Pad it well. At least two inches of padding on every side, in a rigid box. A drive that can move in the box can be damaged in transit.
  4. Label multi-drive systems. For NAS and RAID units, number each drive by its bay before you remove it.
  5. Include what belongs with it. Enclosures, power adapters and cables for external drives. Passwords and recovery keys can be given by phone.

Talk to a technician before you try anything else

The evaluation is free, and the first advice you get can decide whether the data comes back.

(951) 595-8065 Start a case
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