Promise recovery in Temecula
Promise Technology has been building RAID storage for decades. Its Pegasus arrays have long been sold alongside the Mac for video and photo work, VTrak systems serve as shared storage in studios and businesses, and Vess units are widely used for video surveillance.
Promise systems we recover
- Pegasus R4, R6 and R8
- Thunderbolt hardware RAID arrays across every generation: Pegasus, Pegasus2, Pegasus3 and Pegasus32.
- Pegasus R4i and J2i
- Internal storage modules for the 2019 Mac Pro.
- Pegasus M4
- Compact SSD array.
- VTrak
- Fibre Channel, SAS and iSCSI storage and expansion units, including the systems used with Apple Xsan.
- Vess R and A series
- RAID storage and NVR appliances for surveillance. See DVR and CCTV recovery.
- Atlas and older NAS units
- Small business NAS.
What goes wrong
- Logical drive offline
- Two drives are marked dead in a RAID 5, or three in a RAID 6. Often one failed long ago without anyone noticing, and the second failure brings the array down.
- Drive marked dead after a glitch
- A healthy drive is dropped after a power event or timeout.
- Forced online with stale data
- A drive that dropped out weeks earlier is forced back in. The array mounts and the file system is quietly corrupted.
- Interrupted rebuild or synchronization
- A second drive shows errors part-way through.
- Deleted or re-created array
- The logical drive is deleted in Promise Utility, or a new one is created over the old.
- Controller or power supply failure
- The enclosure dies with healthy drives inside.
Do not force drives online and do not re-create the logical drive. The order in which drives dropped out matters, and we establish it from the drives themselves.
Promise models we recover, 2013 to 2026
Examples of the model numbers we see most often, grouped by the years each range was sold. The model name is on the front bezel; the full model and serial number are on the label at the rear or underside of the chassis.
| Years | Range | Model numbers |
|---|---|---|
| 2007–2014 | VTrak E-Class and J-Class (Ex10) | VTrak E610f, VTrak E610s, VTrak E310f, VTrak J610s, VTrak J310s |
| 2009–2015 | VessRAID 1000 series | VessRAID 1840i, VessRAID 1840f+, VessRAID 1840s |
| 2011–2016 | Pegasus and Pegasus2Pegasus2 added Thunderbolt 2 in 2013 | Pegasus R4, Pegasus R6, Pegasus2 R4, Pegasus2 R6, Pegasus2 R8, Pegasus2 M4 |
| 2012–2018 | VTrak Ex30 and J-Class | VTrak E630f, VTrak E830f, VTrak J630s, VTrak J830s |
| 2012–2019 | Vess R2000 series | Vess R2600iD, Vess R2600fiD, Vess R2600tiD |
| 2013–2026 | Vess A-Series NVR appliances | Vess A2600, Vess A3340, Vess A6120, Vess A7600, Vess A8600, Vess A8800 |
| 2016–2021 | Pegasus3 and AtlasPegasus3 uses Thunderbolt 3; Atlas announced 2018 | Pegasus3 R4, Pegasus3 R6, Pegasus3 R8, Atlas S8+, Atlas S12+ |
| 2016–2026 | VTrak E5000, D5000 and J5000 | VTrak E5600f, VTrak E5800f, VTrak D5300, VTrak D5320, VTrak D5600, VTrak D5800, VTrak J5600s, VTrak J5800s |
| 2019–2026 | Vess R3000 series | Vess R3600iD, Vess R3600xiD, Vess R3600tiD, Vess R3604FiD |
| 2019–2026 | Pegasus32, Pegasus5 and Mac Pro modulesR4i and J2i fit the 2019 Mac Pro; Pegasus5 uses Thunderbolt 5 | Pegasus32 R4, Pegasus32 R6, Pegasus32 R8, Pegasus R4i, Pegasus J2i, Pegasus M4, Pegasus5 R12, Pegasus5 R12 Pro |
Not listed? These are examples, not limits. If your model is missing we almost certainly still recover it. Give us the number when you start a case.
How we recover Promise arrays
We image each drive and repair any that have failed physically. The RAID configuration is read from the metadata Promise writes to every disk, and checked against the data itself. The array is then rebuilt virtually and the Mac, Windows or Linux volume on it is recovered, whether APFS, HFS+, NTFS or Xsan.
RMLD is a professional data recovery company based in Temecula, California, serving businesses and individuals across the US. Call (951) 595-8065 or start a case online. Send all drives, labeled with their bay numbers.